11.21.08
Posted in Bacoor, Books, Group Presentation, Open Leter, filipino tagged Add new tagWhat You Want, You Can Not Get at 10:18 pm by franciskian
hay!!!
What You Want, You Can Not Get…
lam nio ba kung bakit ganyan ang title? pwes di ko rin alam…. hhehehehe… kadalasan sa buhay marami kang gusto ngunit di mo kakuha o maabot… kung baga pangarap lang na kung di mo pag tratrabahuan at pag sisikapan ay malabo lang talaga maabot.
yun kasi ang kadalasang nangyayari sa atin. Para nalang tayong lumilipad sa alapaap na walang destinasyon yug hindi tayo mag sisiskap. Maraming walang trabaho, naghahanap ng trabaho at kung minsan ay mas gusto pang tumambay nalang… OO tumambay, tabay na imbis na humanap ng trabaho ay tumatambay nalang na parang pensyonado na nag hihintay nalang ng grasya mula sa langit.
Walang mararating ang ating bansa kung ganun ang ating pag-uugali.
Isa na dito ang paglaki ng populasyon , dahil narin sa kawalan ng tamang kaalaman sa pag paplano ng pamilya. Kung sino pa ang mahirap ,ito pa ang maraming anak.
Ang colonial mentality, mahalin ang sariling atin. Hindi lahat ng Imported ay maganda… OO, hindi nga tayo sakop ng mga dayuhan sa pang pulitikang aspekto ngunit parang nasasakop naman nila ang ating ekonomiya. Ang malalaking kumpanya dito sa Pilipinas ay pag mamayari ng mga banyaga. Tulad ng Uniliver, Mc Donalds, Jack & Jill at Coca-Cola… Nalulugi na ang ating maliliit na kumpanya at nag sisimulang magsara. Ganyan ba ang gusto mo sa buhay?
Kaya ang mga nais mo ay hindi mo makuha…
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11.14.08
Posted in Uncategorized at 5:23 pm by franciskian
Hello everyone, Kahapon Nov 14, 2008 Birth day ko… heheheheh
Nag imbita ako ng mga friends and classmate of mine na dumalo sa piging hahhaha…
mga 4:30 wala pa ding dumarating sa bahay…
edi pumunta kami sa school para sana kumuha ng card ko kasi di binigay ng teacher…
pag dating namin nakita ko yung ibang classmates ko na papunta na ayun sinaman na namin papunta sa bahay…
pag dating namin sa bahay, 10 after dumating naman yung iba kong friends, classmates and my former classmates when I was 1st and 2nd year…
aka lain mo yun ang dami nila, nagulat ako… 
kasi ang inaasahan ko lang na dadating ay mga 10 kaso ang dumating mga 20 hahahah doble pa sa inaasahan ko hehehhehe…
ayun napuno ang bahay I mean yung labas ng bahay namin kasi di sila kasya sa loob hehhehe….
mga 5:30 nag simulang umuwi na ang iba tapos ang natira nalang mga 10…
pero di natapos ang katuwaan… kasi mas lalong mas masaya…
you know why???
Tell me Why… heheheh
kasi na Videoke kasi kami…
pataasan kami ng Score…
Nung umpisa 10- 37 lang ang range ng score…
pero naisip namin na ilipat ang lowest score to 50… kaya ayun may nakakuha na ng 50, 57, 60,63,65,67 at syempre 78 at ako yun haahahahaha yabang… any way di na naulit yun heheheh… Tapos nag bukas si mommy ng red wine… kaya uminom kami… tapos nag kantahan ulit kami….
mga 7:30 hinatid na namin sila sa labasan kasi mag sisimba pa yung iba sa bahayang pag-asa… hehhehe
+Fin+
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11.04.08
Posted in Bacoor, Letter of Apology, filipino at 3:27 am by franciskian
My Dear Mrs. Familara,
Peace be with you and your family!
I am deeply sorry for the humiliating experience for you and your kids. I do understand the feeling you felt for you and your kids.
Reports like this is what i truly appreciate that’s why i openly put my name, email address and cellphone number to the mirror walls of my salon. This is to encourage you, our valued clients to help me teach and give lessons to my staff and for us to be able to make adjustments and improvements thus, the word “strive” is written before the phrase customer satisfaction. Meaning, we are not perfect and we need your feedback so as to become better servants for you. And as our valued client, your input help us become what you want us to be and in what way you wanted us to serve you and be the salon you would want to go back to.
As i try to read your story 3 times, i have had a full imagination of how things went with respect to how you related it. And i appreciate your unbiased story.
YOU ARE RIGHT! And i am totally blown away by your professionalism of not fighting for what you believe is right and have practiced your christian duty as well! You have also mentioned that you’ve noticed how the people around and the clients who were there were ready to fight for what they believe in, specially those who though they were the first one to wait outside. This means that you’ve seen the tension builiding up in that situation very well.
I also appreciate you for noting that my Manager was very apologetic to you inspite of the fact that she missed to see your point.This is very important for me to know if she tried to handle it with an apologetic gesture. I believe she talked to you properly, otherwise, it would have provoked you even if you just came from attending the Holy Eucharistic celebration. Unfortunately, you missed to see her purpose of approaching you when my manager already saw the tension from other clients who’s complaining already when they saw your child sitting at the barber’s chair. I am sure you heard them coz you mentioned it in your letter.
But you know what? My manager, Ms. Mae was very thankful because you have accepted her apology during the time that she was in the middle of that very stressful moment where other clients are actually throwing in complains while you’re there. And i believe this prompted you to feel embarassed too due to other people there claiming they came ahead of you. And i believe, Ms. Mae did that so that “maiiwasan ang nakikita niyang magiging gulo”. You chose to be professional rather than level yourself to other clients there who’s ready to confront you or if not, throw in words for you to hear that they waited first, not thinking that you came in first, irregardless of the fact that they arrived and waited ahead of you outside but didnt manage to come in to the salon and get the number first, just like what u did. Not everyone could be as intelligent and witty as you are to do the salon’s system of getting a number as they enter. But again, unaware that you are, i believe, my manager also saved you from the fierce looks of others who also believe that they should be attended too first, just lke what you have in your mind. I am pretty sure my manager don’t mean to humiliate you and your child. I believe she also made a stop to further humiliation on your part and your child when she saw the reactions of the people around you hearing them complaining and referring at you and your son. Believe me, some clients could really be so rude! And i think, she also saved you from further trouble. And that is the other side of the story which i think must be considered.
I have explained this to my manager and told her that you were correct in your stand. Although it was difficult for her to fight for your stand seeing the eyes of the others already complaining and ready to fight over the time that they have waited outside. And so to avoid conflicts between clients, i believe, she talked to you, apologized and asked for your understanding which you professionally accepted, before she asked your child to vacate the barber’s chair. According to her, when you said “OK lang”, that was her signal to have the cape removed. Had you insisted and fought for it, i believe, Ms. Mae will take your word and the consequence of it..and probably you too for the reaction of others present there, claiming the fact that you didn’t know there was people waiting. And we can’t blame them if they complain too and point at you because they also believe that they came ahead of you. And with this situation, my manager is caught in between and the last thing she wouldn’t want to happen is client to client conflict! I do hope that you consider that too.
And i would like to commend you for showing your kids the perfect way to be understanding, humble and giving in times like that. You’ve just shown them what a mother should really be. A good example that is.
I feel sorry because you and your family will no longer see the effort that i will do to correct this incident that happened. As i have said, you, our valued clients are part of the salon. Your complaints are so essential in helping us serve you better. Your complains will only make us better, not worse and our loyal clienteles will surely enjoy your dynamic contribution to our company. And i truly appreciate the effort you’ve spent writing to me. And also, would like to ask for understanding and forgiveness if my manager chooses to ask for your understanding for the tension to die down.
With regards to your sons who have wished to blog what happened to them, i can only ask for their forgiveness. We are not perfect but we are striving to give our best. Given a scenario that the people at their backs are complaining and freaking out had my manager allowed them to have their cut first is worse than what my manager did which is to approach you and apologize for the inconvenience it has caused you. I hope they have thought of that possible situation too which i believe they should have noticed too. How nice of them to give way too for others who do not understand. And i thank them also.
You are all important to us. But in a given trying situation, some things happen that we do not expect. Someone always have to give way. Just like what happened to yours. And hat’s off to you, Mrs. Familara!
Again, thank you so much and i hope that you forgive our shortcomings. I still pray that you come and visit us again. I am pretty sure that you will not experience the same thing that happend to you again because you know you already made a step to have it corrected, and YOU and your family are a part of it!
God bless you and your family!
In Christ’s love,
Mr. Angelo Falconi III
Creative Director
Angelo Falconi III Salon Professionals
L’Oreal Club Elite Ambassador for L’Oreal Phils.
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11.01.08
Posted in Uncategorized at 8:36 pm by franciskian
Dear Mr. Falconi,
I just want to report the incident happened in you RFC Molino Branch this morning and hope that this will not happened again to your other clients.
I am Mrs. Lalaine M. Familara, a resident of Molino II, Bacoor, Cavite. My four (4) children, all boys are regular customers of Angelo Falconi III at RFC, Molino Branch. Every month, nag papagupit sila sa salon niyo. Even my husband, sa salon niyo siya nag papagupit at nag papakulay ng buhok and even my sister. In short, my family is a regular customers of your salon until this incident happened just this morning.
After the mass at the IFI, we proceeded to your salon for the haircut of my two (2) sons, that was 9:30 am to be exact. Just on time that your salon was opened. and we were so lucky that we entered 3rd. We got no. 1 number for Mar and another no. 1 for Edmon. So I gave the numbers to Mar and Edmon respectively. They let my boys sat down on the high chair at nalagyan na ng balabal and about to put tissue around their neck when your head staff approached us and told us that she’s sorry pero my nauna daw sa amin at pinaalis niya ang mga bata, hinubaran ng balabal at may pinaupong ibang bata, supposedly na una daw sa amin. Yes, we’ve seen those people sitting on the bench when we arrived in your salon, but I am not aware that they are waiting for your salon to open. should I known it, then we have to wait for our turn. But for your info, I am not aware for it. So we just stand by near the door for a seconds because your salon was about to open.
Now, If I may ask you, is it ethical to let your client vacate the high chair when the barber is about to start? Parang nasa isang handaan yan na nagbigay ka na ng plato sa mga bata and about to get food tapos pupuntahan mo at oppppssss….. akin na muna ang mga plato niyo at may nauna sa inyo.It’s embarrassing, isn’t it? If you are in my shoes, and your the parent of those two kids, matutuwa ka ba? I am not in the mood of figthing this morning because I just finished attending the holy mass but I can’t let it go just like this, because I want to let you know and to educate your staff about the proper decorum of treating your client. It was posted in your website that your STAFF CORE VALUES are as follows:
1. Strive to aim for customer satisfaction. Provide top quality service as perceived by the customer.
2. Take the work professionally and not personally.
3. Treat each co-worker as a customer to get more cooperation.
4. Solve problems without blaming yourself or others. Instead, ask help from co-workers.
5. Encourage ongoing feedback/suggestion to improve the business.
6. Everyone must strive to create and maintain a work environment that is conducive to team work, efficiency, customer convenience and satisfaction. QUALITY VISION
Thus, I’m writing you this for your information and for the improvement of your services.
May I suggest that, even if your salon is still closed and there are customers waiting outside, maybe it is proper to give them a number para hindi mag kagulo kung sino ang nauna or sino ang dapat mabigyan ng unang number o kaya mag pila sila. Unlike this morning, nakaupo na lang sila at nag tuturuan kung sino ang nauna at sino ang dapat may number one kahit huli silang pumasok. I told this to your head staff this morning and she answered me, HINDI DAW PWEDE AT SARADO PA DAW ANG SALON NIYO. Precisely, that’s my point. kung ganoon nasa isip niya, ganon din ang sa amin. So ang unang pumasok sa salon siyang mauuna, Right? In our case, pangatlo kaming pumasok, so kami ang pangatlo na nabigyan ng number yong second kasi wala pa yong favorite nyang barbero so he has to wait. Bakit pinaalis ang mga anak ko sa upuan at pinaupo ang ibang bata na according to other client ay naunang dumating. For me, lumalabas na walang professionalism ang yong staff. Hindi niya kayang depensahan ang ginawa na ng ibang kasamahan na namigay na ng number sa unang pumasok. in short walang proper coordination among themselves. kailangan nila ng training how to handle client.At sana yong head staff niyo, although she is very apologetic, she knows how to weight things. Sino ba nagkamali at kanino ba mag kakaroon ng malaking damage just incase sundin niya ang desisyon niya?
I am sorry to tell you that my children will no longer go to your salon, and even wrote a blog in their website about what happened to them at Angelo Falconi III, RFC, Molino Branch this morning. Hindi ko sila kayang pigilan, because it is their right to express their feelings. Napahiya kasi sila.
Hope this will enlightened you and your staff.
LALAINE M. FAMILARA
Department of Labor and Employment
Intramuros, Manila
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